Founded in 2006, we are a boutique consultancy offering services across Customer Experience, Operations and Technology Delivery.
We take great pride in delivering high value, pragmatic solutions, tailored to the needs of our clients
Vendor and industry agnostic, our experience spans the media, legal, digital, health, insurance, property, federal and state government sectors.
Interim Leadership
- Chief Operating Officer
- Chief of Staff
- Chief Customer Officer
- Customer Experience Director
Operating Model Transformation
- Rapid turnaround including restructuring & Cost-out
- Customer & Operations operating model & organisational design
Service Design
- Reviews, benchmarking & assessments
- Performance Scorecard and KPI design & review
Digital Delivery
- Program delivery
- Business analysis & project management
- Business/Technology architecture reviews and design
Dovetail Consulting 